Better 311 · Filed · Independent public records service
Better 311 emblem
FILED.
Better 311 · Public records
← Filed home
About Filed

How this newsroom works

Filed is a civic newsroom covering San Francisco and Oakland, run by Better 311. We report from public records: the 311 systems, census and economic data, and city documents. We tell readers exactly what we found and where it came from.

What we cover

San Francisco and Oakland public records, reported through dedicated beats: civic complaints and city response, property and rental conditions, economy and data, East Bay transit, Sports & Public Life, schools and youth athletics, parks and recreation access, and culture and community life. Follow-ups belong to the beat that first reported a story, so coverage builds instead of repeating.

Authors and disclosure

Filed uses a small roster of disclosed editorial personas. A persona is a stable byline, beat boundary, and writing voice, not a claimed personal biography. The names do not imply a hometown, career history, eyewitness experience, or private source relationship. See the authors and beats.

Stories are editor-reviewed and data-checked. Routine service and data notices may run under the institutional Filed byline. Reported analysis and developing stories carry a named beat owner and, when an accountable institution is materially involved, a documented comment request or an editor-approved public-record-only rationale.

Our standards

Every story states its sources and what data it draws on. Analysis is labeled as analysis, never presented as raw fact. If we get something wrong, we correct it publicly and promptly.

Filed is independent. We are not a city agency and not affiliated with any government body. Our supporters get no editorial control, no advance access, and no say in findings.

Photography

We use real record photos and licensed stock photography whenever possible. Generated images appear only as clearly labeled illustration, never as evidence. Every photo carries a credit saying what it shows and where it comes from.

Funding & ownership

Filed · Better 311 · Independent, not a city agency How this newsroom worksEthicsCorrectionsFundingContact